Student Support

Receive the right support to achieve success


The secret to becoming the most successful online student you can possibly be is ensuring that you make full use of the advice and support you are offered throughout the duration of your course.

The Success team are a valuable resource to take advantage of, tailoring the experience to your needs and study goals.

  • Discuss your career goals to ensure alignment with your course.
  • Assist with planning your study schedule for success.
  • Answer any questions you have throughout your study journey via phone, email and live webchat.
  • Direct you to relevant advice and information, such as online study tips and and time management skills.

Academic support from your tutor

As an online student, you will be given access to a tutor for continued academic support.

For every subject, you will be placed in a student group with a dedicated tutor. Each tutor runs collaborative sessions at different times through the study period, and is available to answer questions submitted via email, phone or the online discussion boards. You’ll also receive prompt feedback on your assessments and academic assistance, where required. 

JCU also offers support via YourTutor. This is your network of JCU tutors who can provide assistance with academic and report writing, referencing, sentence structure, study skills, online library skills and much more.

Meet our Data Science academics or Nursing academics.

Want to apply or need help with a specific question?

Contact us or request a call-back to discuss:

  • Entry Requirements
  • Courses Available
  • Fees/FEE-HELP
  • Study Period Options
  • Online Study Model
  • Application Assistance

Enrolment Advisors are available to chat via phone at the following times:

Monday and Tuesday: 8am - 6pm (AEST)
Wednesday and Thursday: 8am - 7pm (AEST)
Friday: 8am - 5pm (AEST)

Speak to a Student Enrolment Advisor

Request a call-back from a Student Enrolment Advisor

Or call us on 1300 535 919

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