Conflict and Dispute Resolution in Healthcare

Subject code: NS5340:03

This subject prepares the student to take effective action when confronting the challenges involved in leading in a healthcare environment characterised by increasing change and complexity. Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning outcomes

  • Describe the range of analytical models relevant to conflict and its resolution
  • Identify potential sources of and contributors to conflict in healthcare contexts
  • Effectively respond to issues of conflict in the workplace.

Assessment

Analysis 20%
Problem task Part A (40%)
Problem task Part B (40%)

 

This subject is part of the Leadership and Management major in the online Master of Nursing.

Please note, unit structure and content are subject to change. Contact your JCU Online student advisor on 1300 535 919 for more information based on your particular circumstances.

 

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