Conflict and Dispute Resolution in Healthcare

Subject code: NS5340:03

This subject prepares you to take effective action when confronting the challenges involved in leading in a healthcare environment, characterised by increasing change and complexity.

Critical to effective leadership is the ability to manage conflict in all its forms. The subject examines contemporary theories of conflict and examines dispute resolution strategies that can be used in healthcare organisations.

Learning outcomes

Students who successfully complete this subject will be able to:

  • Describe the range of analytical models relevant to conflict and its resolution
  • Identify potential sources of and contributors to conflict in healthcare contexts
  • Effectively respond to issues of conflict in the workplace.


Assessment for this course will occur at various times across the seven-week study period. Tasks may include online quizzes, discussion board activities, portfolio development, case studies, reflection, literature reviews, presentations and reports. Feedback will be provided to you throughout the study period as well as a final grade at the conclusion of the study period.

This subject is part of the Leadership and Management major in the online Master of Nursing.

Please note, unit structure and content are subject to change. Contact your JCU Online student advisor on 1300 535 919 for more information based on your particular circumstances.


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