Conflict and Dispute Resolution in Healthcare

Subject code: NS5340:03

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will examine the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis and apply these skills to develop an intervention plan to resolve conflict in the workplace.

Learning outcomes

  • Interpret and apply theoretical frameworks relevant to negotiation and conflict resolution in the healthcare context
  • Critically reflect on one's own response to conflict and the use of personal negotiation styles in the workplace
  • Investigate factors that affect conflict and analyse their influence on managing conflict in the healthcare context
  • Appraise a conflict situation and develop an intervention plan to resolve conflict in the workplace


Click here to find out more about this subject's assessments.

This subject is part of the Leadership and Management major in the online Master of Nursing.

Please note, course structure and content are subject to change. For information on all course subjects download the course guide.


Download Course Guide

Ready to get started?

Download a course guide

For more detailed and up-to-date information about your degree, including:

  • Information about the course
  • Course duration
  • Fees
  • Course descriptions
  • What to expect from the course
Download course guide

Speak with an Enrolment Advisor

Investing in the right course for you is important to us and we’re here to help. Simply request a call back and will assist you with:

  • Entry requirements
  • Choosing right course
  • How to apply and enrol
  • How online study works
  • Course duration and fees
Enquire Now