Conflict and Dispute Resolution in Healthcare

Subject code: NS5340:03

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will learn the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis.

Learning outcomes

  • Appraise conflict and responses to conflict as they occur in healthcare contexts
  • Develop strategies to respond to conflict in the workplace
  • Using a formal mapping process, distinguish all aspects of specific conflict events and diagnose the causes
  • Formulate an intervention plan for a strategic response to resolve conflict in the workplace. 


Test/Quiz (unweighted mandatory assessment)

Problem task 40%

Problem task 40%

Reflection/Reflective task 20%

This subject is part of the Leadership and Management major in the online Master of Nursing.

Please note, course structure and content are subject to change. For information on all course subjects download the course guide.


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