Subject code: NS5340:03

This subject prepares students with the knowledge and skills necessary to manage conflict in a healthcare environment. Students will examine the key theories, styles, strategies and tactics of negotiation, mediation and coaching, as well as theoretical approaches to conflict analysis and apply these skills to develop an intervention plan to resolve conflict in the workplace.

Learning outcomes

• Interpret and apply theoretical frameworks relevant to negotiation and conflict resolution in the healthcare context
• Critically reflect on one's own response to conflict and the use of personal negotiation styles in the workplace
• Investigate factors that affect conflict and analyse their influence on managing conflict in the healthcare context
• Appraise a conflict situation and develop an intervention plan to resolve conflict in the workplace

Assessment

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This subject is part of the Leadership and Management major in the online Master of Nursing.

Please note, course structure and content are subject to change. For information on all course subjects download the course guide.

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